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Quality Management stories

Zendesk acquires AI-assurance platform Klaus to boost customer experience
Customer Experience

Zendesk acquires AI-assurance platform Klaus to boost customer experience

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

By Kaleah Salmon • 3 min read • Thu, 15th Feb 2024
Access4 celebrates gaining four critical ISO certifications
Risk & Compliance

Access4 celebrates gaining four critical ISO certifications

Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.

By Kaleah Salmon • 3 min read • Wed, 31st Jan 2024
Zendesk acquires AI firm Klaus to enhance customer experience
DevOps

Zendesk acquires AI firm Klaus to enhance customer experience

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

By Catherine Knowles • 3 min read • Wed, 10th Jan 2024
Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Artificial Intelligence

Calabrio acquires Wysdom to enhance AI & machine learning capabilities

Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.

By Kaleah Salmon • 3 min read • Wed, 10th Jan 2024
Zoom looks to enhance CX with AI-powered refinements
Customer Relationship Management

Zoom looks to enhance CX with AI-powered refinements

Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.

By Shannon Williams • 3 min read • Thu, 7th Dec 2023
Amazon Connect adds Generative AI features to enhance CX
Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023
Organisations turning towards AI for improved Quality Assurance
Marketing Technologies

Organisations turning towards AI for improved Quality Assurance

The 15th World Quality Report reveals a shift in quality engineering towards using AI for efficient defect management and promoting business sustainability.

By Catherine Knowles • 4 min read • Tue, 21st Nov 2023
Club Med enhances global operations with implementation of NICE CXone
Unified Communications

Club Med enhances global operations with implementation of NICE CXone

Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.

By Imee Dequito • 3 min read • Wed, 15th Nov 2023
MEG & Blue Mirror collaborate on innovative AI healthcare solution
Health Technologies

MEG & Blue Mirror collaborate on innovative AI healthcare solution

Healthcare giant MEG and AI firm Blue Mirror join forces to launch an innovative AI-led solution to enhance PPE compliance.

By Kaleah Salmon • 3 min read • Mon, 13th Nov 2023
Adeney Private Hospital in Victoria to be first in APAC utilising MEG system
Health Technologies

Adeney Private Hospital in Victoria to be first in APAC utilising MEG system

Adeney Private Hospital, set to open in 2024 in Victoria, will be the first in the Asia-Pacific to use the MEG Quality Management System.

By Catherine Knowles • 3 min read • Wed, 1st Nov 2023
How ERP resolves five key challenges for industrial machinery and equipment manufacturers
Customer Relationship Management

How ERP resolves five key challenges for industrial machinery and equipment manufacturers

As IME manufacturers embrace ERP solutions, they position themselves for growth, improved customer relationships and enhanced operational efficiency.

By James Robinson • 5 min read • Tue, 17th Oct 2023
How improved air quality aids patient recovery and satisfaction
IT Automation

How improved air quality aids patient recovery and satisfaction

Using air quality sensors and data-driven video technology (AI combined with video), hospitals can proactively monitor air quality and identify risks.

By Ash Ramanayake • 5 min read • Mon, 16th Oct 2023
Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Unified Communications

Odigo launches AI-powered connector for effective UCaaS and CCaaS integration

Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023
SYSPRO Launches 2023 Edition with enhanced quality control and automation
Supply Chain

SYSPRO Launches 2023 Edition with enhanced quality control and automation

Improved quality control, enhanced automation and new capabilities in 2023 edition of SYSPRO 8 Enterprise Resource Planning (ERP).

By Sean Mitchell • 3 min read • Thu, 28th Sep 2023
Zoom launches Workforce Engagement Management suite
Unified Communications

Zoom launches Workforce Engagement Management suite

Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Sep 2023
Zoom extends customer experience software with latest release
Customer Experience

Zoom extends customer experience software with latest release

Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.

By Catherine Knowles • 3 min read • Fri, 22nd Sep 2023
Amazon Connect Ready to optimise the contact centre experience
Unified Communications

Amazon Connect Ready to optimise the contact centre experience

Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.

By Gaurav Sharma • 5 min read • Fri, 4th Aug 2023

Stories from Other Regions

Quality Management stories

Tech approaches to the reduction of diesel generator emissions
Supply Chain

Tech approaches to the reduction of diesel generator emissions

As an emitter of CO2 and other gases, the diesel generator is an obvious target for emissions-reduction regulation.

By Keith Khoo • 6 min read • Wed, 18th Oct 2023