Customer service stories
New Zealand's Quantifi Photonics appoints Brent Robinson, a former Rakon CEO with experience in product development and market leadership, as director.
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
Esker has been named a Challenger in the 2022 Gartner Magic Quadrant for Integrated Invoice-to-Cash Applications.
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
Shoppers have revealed how much, or how little, they know about what goes into the online shopping process in a new survey by CouriersPlease.
8x8 Agent Workspace, a new contact centre experience, aims to improve efficiency and effectiveness for customer interactions.
According to the company, this launch is a key milestone in Zebra's vision to have every asset and worker on the edge visible, connected and fully optimised.
Leveraging AI-driven solutions can help contact centres improve customer satisfaction through sentiment analysis and identifying key behaviours.
SAP: B2B manufacturers in the mid-market are becoming more customer-centric to stand out in a highly competitive global market.
A new study has found that 70% of Australian sales and marketing leaders report increased customer turnover, up from 52% in a survey conducted last year.
VIS Global announced today that it has entered into a multi-country strategic partnership with Conversational Automation company Uniphore.
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
Access4 will now offer UJET's cloud contact centre solutions to assist in unifying and enhancing the customer experience.
Over half of customer service agents struggle with accurately recording customer requests, leading to frustration, according to a study by Pegasystems.
Payments innovation will shift from consumers to businesses in the next decade as tech firms create autonomous payments in connected devices, says Forrester.
SugarCRM introduces integrated playbook functionality for guided selling and advanced CRM automation, enabling users to automate processes and workflows.
As a business, it is crucial to evolve and adapt IT operations to survive, innovate and compete - even more so during a global pandemic.
No matter where businesses are in their digital transformation, sooner or later, implementing automation processes will become a daily activity.
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
